Interested in a custom plan? Get in touch
How long does it take to remotely produce my videos?
From customer opt-in to final video delivery, expect a timeline of 10 to 21 days. Your customer will sign up for an interview, and then will receive recording supplies within 3 business days. Once the interview is complete, we'll deliver your videos within a week.
Can I customize a plan to feature more (or fewer) customers?
Absolutely! We can tailor any package to suit your video strategy and use case. If you need just one video clip per customer, we can do that. If you need more video clips per customer, we can do that too. Keep in mind that the price per video goes down with each additional clip we create from a single customer interview.
How is the video quality?
We capture all footage in 4k or UHD, directly from your customers' smart phones. We also send every interviewee a "video selfie kit" that includes a tripod, LED light, microphone, and other supplies that substantially improve video and audio recording quality. Videos are professionally edited with custom branding. Check out our example videos to see and hear the quality you can expect.
Are you actually interviewing our customers with a live person?
We believe a live interview is critical for capturing specific stories, meaningful insights, and authentic content. We talk to every customer, leading them through a face-to-face remote interview where we ask follow-up questions, dig for more information, and elicit candid and engaging responses.
We also provide an e-guide and live, high-touch support to lead your customer through interview setup so that your video and audio quality is top-notch.
What does my customer need to do? I don't want to put a burden on them.
We totally understand that your customers are your top priority and you want to make life easy for them. We designed our process with this in mind, making it super fast and painless for your customers to participate and provide feedback over video.
Your customer's total time commitment is about 35 minutes. To opt-in, they will spend 2-3 minutes confirming their details and s-signing a release to agree to appear on your videos. Then they'll pick a 30-minute time slot for their interview. Come interview time, they'll download our app, we'll help them set up, and we'll complete their interview in under 20 minutes.
What kind of phone does my customer need to have?
We recommend an iPhone 7 or newer, but we can also work with other smartphones purchased in the last three years - Samsung Galaxy, Galaxy Note, or Google Pixel.
Can you add b-roll to the videos?
Yes. Adding b-roll into your videos is considered an add-on and can be done for an extra cost. Please note we do not film b-roll. If you're looking for b-roll footage to incorporate, we like Stocksy, Pond5, and Shutterstock, or for a subscription to unlimited stock video, Videoblocks.
What other add-ons do you offer?
Your video wish is our command. We offer a range of add-ons, including case study slides, product demo sequences to show off your app or software, additional interviewees, custom logo animation, additional aspect ratios, animated audio clips, and more.
Still have questions? Get in touch